To all our tenant -- please take care of yourselves, and your families. We are working to maintain quality services to you during this difficult times and we are still here for you. Considering the situation, we are suspending Late Fees for households impacted by Corona Virus. If your job has been impacted or someone in your family becomes ill, please contact us. This is all very new and we are considering how to respond as these situations occur. We want you to be secure in your home during a difficult time. This is the link to file for unemployment that we were given. I expect they are going to be overwhelmed so the sooner you file, the faster you may see benefits: https://ohio.gov/wps/portal/gov/site/jobs/resources/file-for-unemployment We know some of our tenants will face financial challenges. We also know that the owners we work for have mortgages and insurance and tax bills that are paid by the rent. It may be a bumpy time for lots of people – tenants and owners. Please contact us about payment matters so we can make sure the owner of your home knows what to expect. We are not accepting walk-in’s at the office and most of the staff are working from home. If you have any questions or concerns please call 407-8069 extension 4 or 5 and leave a message and we will call you back. Please be patient – we will get back to you as quickly as we can. We want to move rent payments to online as much as possible. Currently 70% of tenants pay online from their bank or pay at CVS Pharmacy and we would like everyone to do that. While you can still mail or drop off all rents and documents at the UPS Store 7672 Montgomery Rd Suite 211, Cincinnati Ohio 45236, they are also limiting access. It is better to mail payment in than to drop it off. A stamp is cheaper than driving across town anyway. If you are not set up for online payment and want help, please call the office and leave your name and number and someone will call you back. If you want the CVS Bar Code and you don’t have email, we can mail that to you. CVS allows cash payment so you don’t have to go buy Money Orders. We are limiting maintenance calls to high-priority items. That protects you and our crew who are still going to lots of homes to do service calls. Heat, plumbing, refrigerator and emergency items will be responded to as always. We want to delay responding to low-priority and minor repairs for now. We are sorry to have to say that – and it’s safer for you and the crew. That said, do you want to be the 10th house they have been to that day? We are increasing our cleaning in common areas of apartments. We’ll be wiping down the shared door knobs and handrails and laundry on a more frequent basis. That’s no guarantee of anything – and we hope it helps. Please do the same for your own door knobs and do what you can to keep hallways clean and safe and secure. Please make sure front doors are closed and locked at all times. We know this situation is scary and its giving us all challenges. We appreciate you, our tenants, and want you to be well and comfortable in your home during this time. Thank you for your support and understanding. Be well and be safe. Jim, Rae, Laura, Angie, Svetlana and Kathy. Jim